---
page_type: error
code: 31401
message: "31401: UserMedia Permission Denied"
level: ERROR
product: Programmable Voice
---

## Description

The browser or end-user denied permissions to user media. Therefore we were unable to acquire input audio.

### Possible Causes

- The user denied the getUserMedia request.
- The browser denied the getUserMedia request.
- The application has not been configured with the proper permissions.

### Possible Solutions

- The user should accept the request next time prompted. If the browser saved the deny, the user should change that permission in their browser.
- The user should to verify that the browser has permission to access the microphone at this address.
- The user should ensure that the proper permissions have been granted in the mobile device OS.