---
page_type: error
code: 30990
message: "30990: Campaign Suspension"
level: ERROR
product: Programmable Messaging
---

## Description

The campaign has been suspended. Messaging has been halted and number registration/deregistration is not available until suspension has been lifted

### Possible Causes

_Active Suspension_: The campaign has been suspended due to a violation of messaging policies or other related issues.

_Suspension Reason Category : Suspension Reason Description_

- Campaign-to-traffic mismatch: In-market traffic does not match with the registered campaign.
- Spam: Including but not limited to any kind of unwanted or unsolicited messaging.
- Controlled substance: Including but not limited to messaging pertaining to controlled substances.
- Phishing Messages: Including but not limited to messaging designed to gain access.
- Excessive Complaints: Including but not limited to unacceptable volumes of consumer complaints.
- Illicit Content: Including but not limited to messages relating to illegal activity.
- Fraudulent Messages: Including but not limited to counterfeit/fraudulent goods or activities.
- Affiliate Marketing: Including but not limited to sharing of opt-ins to affiliate companies.
- Promotional Gambling: Including but not limited to the act of gambling or promoting gambling.
- Lack of Age Gate: No age gate mechanism for messaging campaigns that require it.
- Illegal Sweepstakes: Including but not limited to sweepstakes that do not follow required laws.
- Other: As applicable.

### Possible Solutions

1. Review the specific reasons for the campaign suspension and resolve any outstanding compliance or policy issues.
2. Contact Twilio Support team to receive more details around why your campaign has been suspended, and how to resolve the issue.