---
page_type: error
code: 30908
message: "30908: Campaign vetting rejection - Compliant Privacy Policy Required"
level: ERROR
product: Programmable Messaging
---

## Description

The campaign submission has been reviewed and rejected because a compliant privacy policy can not be verified.

### Possible Causes

- _Missing Privacy Policy_: A compliant privacy policy was not located on the website provided or Message Flow during the review process.
- _Policy Inconsistencies_: Discrepancies in the provided privacy policy such as multiple privacy policies.
- _Mobile Information Sharing_: Privacy policy indicates end-user mobile information is shared with third parties/affiliates.

### Possible Solutions

1. Verify privacy policy is accessible to end-users and meets the compliance standards for the collection and use of mobile phone numbers for messaging.
2. Include a direct link to the privacy policy within the Message Flow. Once you have made a change to address the privacy policy error, please resubmit the campaign for review.
3. Ensure that Privacy Policy states that no mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Additional help resources

- [A2P 10DLC campaign approval best practices](https://support.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)