---
page_type: error
code: 30881
message: "30881: Campaign vetting rejection - Invalid Brand Support Email"
level: ERROR
product: Programmable Messaging
---

## Description

The campaign submission has been reviewed and it was rejected because invalid brand support email.

### Possible Causes

The campaign cannot be approved because support email needs is not associated with the brand. The brand support email was either invalid or associated with a public domain email.

### Possible Solutions

Please verify that brand support email is valid and not associated with a public domain email.

Additional help resources

- [A2P 10DLC campaign approval best practices](https://support.twilio.com/hc/en-us/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)