---
page_type: error
code: 30620
message: "30620: Message couldn't be delivered"
level: ERROR
product: Programmable Messaging
---

## Description

Message couldn't be delivered to the recipients number you are trying to reach due to a potential mismatch message intent with the registered use case of the Sender ID used.

### Possible Causes

This error occurs when a message is sent using a Sender ID that does not align with the registered use case for that particular Sender ID in your account. Ensure that the message content matches the use case registered with the Sender ID to comply with regulations and avoid failures.

### Possible Solutions

**Use alternate sender ID:** Use a different Sender ID, whose registered use case matches to the intent of the message being sent.

**Register the sender ID:** Consider re-registering the Sender ID with a use case which is appropriate for your business use case

#### Continued issues with error 30620

Twilio's support team can help investigate what went wrong with delivering your message. Please collect 3 or more message SIDs in your SMS [logs](https://www.twilio.com/console/sms/logs) from the last 24 hours that were flagged with Error 30620, and [open a support request.](https://www.twilio.com/console/support/tickets/create)