---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30554#article
headline: "30554: Charitable donations collected insecurely over SMS"
url: https://www.twilio.com/docs/api/errors/30554
inLanguage: en
dateModified: 2026-09-14T16:28:48.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30554: Charitable donations collected insecurely over SMS

Log Type: APPLICATION

Log Level: ERROR

## Description

This error applies to both Toll-Free Verification and A2P 10DLC registration.

Donations must not be collected, authorized, or completed through SMS keyword responses, dollar-amount replies, or other text-based payment methods.

### Possible causes

* The program prompts donors to "Reply with a dollar amount to charge your card on file".
* The program asks for payment or billing details directly inside the text message thread.

### Possible solutions

* When a user texts a keyword such as "DONATE", reply with a secure HTTPS link to an external page where the donor can process payment themselves.
* Remove any text-based payment collection from the messaging flow and resubmit.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Toll-Free Verification Onboarding Guide](https://help.twilio.com/articles/13264118705051)