---
page_type: error
code: 30528
message: >-
  30528: Toll Free verification rejection - Disallowed: Non-federally compliant
  use case
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

Your messaging use case does not comply with federal regulations applicable across all 50 U.S. states. This may involve:

- Content that is legal in some states but federally prohibited
- Activities that violate federal communications laws
- Products or services that are federally regulated but not properly licensed
- Use cases explicitly prohibited by federal guidelines

### Possible Solutions

- This content is ineligible for resubmission
- Messaging use cases must comply with federal regulations applicable in all 50 U.S. states
- State-level legality is insufficient if federal compliance is not met
- Future submissions must focus on use cases that are fully compliant with all applicable federal laws

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)