---
page_type: error
code: 30522
message: >-
  30522: Toll Free verification rejection - SMS terms must be accessible and
  compliant
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

Your SMS Terms and Conditions:

- URL is not accessible or returns an error
- Content is missing required program details
- Document is incomplete or lacks messaging-specific terms
- SMS program details are not clearly outlined

### Possible Solutions

- Provide an accessible Terms and Conditions URL

- Ensure your Terms include all required messaging program details:

  - Program name
  - Product description
  - Customer care contact information
  - Opt-out instructions
  - "Message and data rates may apply" pricing disclosure
  - Message frequency disclosure (for recurring programs)

- Make your Terms publicly accessible without login requirements

- Create a specific section for SMS/messaging if not already present

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)