---
page_type: error
code: 30521
message: >-
  30521: Toll Free verification rejection - Opt-in data cannot be shared with
  third parties
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

Your verification indicates that opt-in data may be shared, transferred, rented, or sold to third parties through:

- Language in your opt-in terms about sharing data with non-affiliates or partners
- Privacy policy or terms that mention transferring messaging consent
- Business practices that involve sharing or selling consent data
- Lack of explicit protection for messaging consent

### Possible Solutions

- Remove all language that allows sharing opt-in data with third parties
- Update your privacy policy and terms to include specific language prohibiting the sharing of consent:
  - "The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."
- Ensure your business practices maintain consent as a direct 1:1 agreement between consumer and message sender
- Make it clear that opt-in cannot be transferred or sold

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)