---
page_type: error
code: 30520
message: >-
  30520: Toll Free verification rejection - Privacy policy mentions sharing
  opt-in data
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

Your privacy policy contains language indicating that personal data, including opt-in information, may be:

- Shared with third parties
- Sold to other organizations
- Rented to marketing partners
- Transferred to affiliates or other entities

### Possible Solutions

- Update your privacy policy to include clear language prohibiting the sharing of opt-in data

- Add specific language such as:

  - "Opt-in data and consent will not be shared with third parties."
  - "SMS collected information is not shared with third parties or associates."
  - "The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."

- Ensure your policy explicitly protects messaging consent from being shared or transferred

- Remove any language suggesting opt-in data may be shared

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)