---
page_type: error
code: 30502
message: >-
  30502: Toll Free verification rejection - Political campaigns must submit FEC
  ID
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

Your submission indicates a political campaign, but:

- No Federal Election Commission (FEC) Committee ID was provided for federal-level campaigns
- No state committee registration number was provided for state-level campaigns
- The provided identification could not be verified

### Possible Solutions

- For federal-level campaigns: Submit a valid FEC Committee ID
- For state-level campaigns: Submit a state committee registration number or equivalent official documentation
- Include this information in the "Additional Information" field when resubmitting
- Ensure all registration numbers are current and verifiable

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)