---
page_type: error
code: 30498
message: >-
  30498: Toll Free verification rejection - Opt-in workflow must match
  submission details
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

The opt-in workflow description in your submission doesn't match the actual opt-in example provided. For example:

- Your description mentions a verbal opt-in, but you provided a web form example
- The opt-in method described differs from what was demonstrated
- Details in the description contradict what's shown in the provided example

### Possible Solutions

- Update either the opt-in workflow description or the provided example to ensure consistency
- Make sure your description accurately reflects your actual opt-in process
- Provide examples that match the exact opt-in method you've described
- Ensure all aspects of your submission align with your actual business practices

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)