---
page_type: error
code: 30493
message: >-
  30493: Toll Free verification rejection - Privacy policy or terms URL missing
  or inaccessible
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

The Privacy Policy and/or Terms and Conditions URL in your submission:

- Was not provided
- Is not accessible or returns an error
- Contains no actual privacy policy or terms content
- Is incomplete or under construction

### Possible Solutions

- Provide an accessible URL that links directly to your Privacy Policy and/or Terms and Conditions
- Ensure these documents are complete and publicly viewable
- If hosting these documents separately, confirm the links are working properly
- Make sure the content specifically addresses messaging and data practices

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)