---
page_type: error
code: 30491
message: >-
  30491: Toll Free verification rejection - Website is password protected or
  requires login
level: ERROR
product: Programmable Messaging
---

## Description

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

### Possible Causes

The website URL provided in your submission could not be fully reviewed because:

- It requires a username and password to access
- A login page prevents verification of your business details
- Content needed for verification is behind restricted access

### Possible Solutions

- Provide a publicly accessible version of your website that allows verification of business information
- If your website cannot be made public for security reasons, submit screenshots displaying the necessary business details in the "Additional Information" field
- Create a public landing page with your business information while maintaining secure access to other areas

[Why was my Toll Free Verification Rejected?](https://support.twilio.com/hc/en-us/articles/9321443984155-Why-Was-My-Toll-Free-Verification-Rejected)

[Required information for Toll-free verification](https://support.twilio.com/hc/en-us/articles/13264118705051-Required-Information-for-Toll-Free-Verification)

[Toll-Free best practices](https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada)