---
page_type: error
code: 30116
message: "30116: Certificate or private key or both are missing"
level: ERROR
product: Programmable SMS
---

## Description

Certificates should be uploaded in PEM format. https://en.wikipedia.org/wiki/Privacy-Enhanced\_Mail

### Possible Causes

- Certificate is using a different format
- Certificate has been corrupted

### Possible Solutions

- Generate a new certificate in PEM format and reupload