---
page_type: error
code: 30002
message: "30002: Account suspended"
level: ERROR
product: Programmable SMS
---

## Description

This message failed because your account was suspended after this message was queued but before it was sent by Twilio.

### Possible Causes

- Account was suspended for lack of funds after your message was queued but before it was sent by Twilio.
- Account was suspended because Twilio detected a violation of our Acceptable Use Policy.

### Possible Solutions

- Please [contact Twilio support](https://www.twilio.com/console/support/tickets/create).