---
page_type: error
code: 22153
message: "22153: Port In Error - Invalid end user name"
level: ERROR
product: Phone Numbers
---

## Description

The name of the Authorized Representative submitted in the port in request does not the losing carrier's information.

### Possible Causes

The name of the Authorized Representative submitted in the port in request does not the losing carrier's information.

### Possible Solutions

Update the port in request to include an authorized representative that is on record with the losing carrier for this phone number.

Note if this is the only phone number in a port in request that got rejected you may need to start a new port in request with this phone number so that you can correct the authorized representative name as it may be different from the other phone numbers in this request.