---
page_type: error
code: 22152
message: "22152: Port In Error - Phone number is inactive or disconnected"
level: ERROR
product: Phone Numbers
---

## Description

The phone number is inactive or disconnected on the losing carrier and so cannot be ported.

### Possible Causes

The phone number is inactive or disconnected on the losing carrier and so cannot be ported.

### Possible Solutions

Contact the phone number's current carrier to reactivate the phone number, so that you can port it to Twilio.