---
page_type: error
code: 21741
message: "21741: Brand Registration Failure: 2FA Code Expired"
level: ERROR
product: Programmable SMS
---

## Description

The PIN code issued to the brand contact expired without receiving a confirmation. 2FA must be completed within the designated time window.

### Possible Causes

The user did not enter the code within the allotted time (typically 7 days).

### Possible Solutions

Re-initiate the 2FA process and ask the recipient to complete verification promptly before expiration.