---
page_type: error
code: 21725
message: "21725: Brand can only be updated when in FAILED state"
level: ERROR
product: Programmable SMS
---

## Description

Brand can only be updated when in FAILED state. Contact support for help.

### Possible Causes

Invalid Brand status

### Possible Solutions

- If Brand is REGISTERED, and needs to be updated, contact Twilio support
- If Brand is IN\_PROGRESS, wait for it to exit IN\_PROGRESS