---
page_type: error
code: 21721
message: "21721: Cannot import Campaign Verify token due to incompatible A2P brand"
level: ERROR
product: Programmable SMS
---

## Description

The attempt to import a Campaign Verify token to your brand failed because your A2P brand is in an incompatible state.

### Possible Causes

- Your A2P brand has a status of `FAILED` meaning the brand was not successfully registered
- Your A2P brand is of type `STARTER` meaning it is a starter brand, not a standard brand

### Possible Solutions

- Verify if the Brand Registration SID has been registered successfully by checking the `status` field using the [Brand API](/docs/sms/a2p-10dlc/onboarding-isv-api#using-get-to-check-brand-registration-status). If the brand has been registered successfully, it will have a status of `APPROVED`. If this is the case, try to import the token again.
- Verify that the Brand Registration SID is of the correct type by checking the `brand_type` field using the [Brand API](/docs/sms/a2p-10dlc/onboarding-isv-api#using-get-to-check-brand-registration-status). The brand should have a type of "STANDARD." If the `brand_type` is `STARTER`, the brand does not support importing a Campaign Verify token. Once you've verified that you are using a standard brand, try to import the token again