---
page_type: error
code: 20504
message: "20504: Twilio Internal Error"
level: ERROR
product: Programmable Messaging
---

## Description

Twilio's platform encountered an internal error while processing this message.

### Possible Causes

- If this message was being processed during an incident, it is possible that this message was affected. See [Twilio's status page](https://status.twilio.com/) for ongoing and historical incidents.
- There was an unrecoverable anomaly that occurred while processing this particular message.

### Possible Solutions

- Try sending the message again.
- If the subsequent attempt also fails with this error, [contact support](https://support.twilio.com/hc/en-us/articles/360048500694-Contacting-Twilio-Support) referencing the affected Message Sids for further troubleshooting.