---
page_type: error
code: 20023
message: >-
  20023: Phone number is not correct: it cannot be null or have non-decimal
  symbols
level: ERROR
---

## Description

Phone number is not correct: it cannot be null and have non-decimal symbols

### Possible Causes

- The phone number entered is not correct: either it is null or it has non-decimal symbols.

### Possible Solutions

- Check the phone number