---
page_type: error
code: 18602
message: "18602: The Business ID you provided could not be verified"
level: ERROR
product: Phone Numbers
---

## Description

The Business ID you provided could not be verified.

### Possible Causes

You may have provided an inaccurate business ID or the Business ID is invalid / expired.

### Possible Solutions

Please feel free to edit the Business Profile & update the missing information. You can also reach out to our support team at trusthub-verify@twilio.com for any additional clarifications.

Please be sure to use the legal company name and EIN number found in your Tax records.