---
page_type: error
code: 18009
message: "18009: Nationality mismatch (Proof of Identity)"
level: ERROR
product: Phone Numbers
---

## Description

The information about the nationality provided in the Bundle does not match the information on the upload Proof of Identity.

### Possible Causes

You may have uploaded a wrong document.

### Possible Solutions

Please resubmit with the appropriate identity document. Please ensure the document uploaded and the information you provided match.