---
page_type: error
code: 18004
message: "18004: Redactions in document."
level: ERROR
product: Phone Numbers
---

## Description

The supporting document you submitted had redactions or covered information that is required for the regulatory requirement.

### Possible Causes

Uploading a document with obscured or redacted information.

### Possible Solutions

Re-upload the Supporting Document without any redactions or covered portions. For any ID document, make sure to provide a color copy of the ID document without any reductions. Make sure that all the edges of the ID document and MRZ data for passports are visible.