---
page_type: error
code: 16113
message: >-
  16113: Voice Recording: Cannot download a dual-channel presentation of a mono
  recording
level: WARNING
product: Programmable Voice
---

## Description

A recording created as a mono recording cannot be downloaded as a dual-channel audio file.

### Possible Causes

- The recording was requested as a mono recording upon creation

### Possible Solutions

- Retry download without specifying a channel count