---
page_type: error
code: 16112
message: >-
  16112: Voice Recording: Upload file to external AWS S3 bucket failed (Access
  Denied)
level: ERROR
product: Programmable Voice
---

## Description

Twilio failed to upload the recording file to the external AWS S3 bucket specified in Voice Settings due to access denied. The recording file has been deleted, and the resource has been marked as "failed".

### Possible Causes

- AWS credentials does not have enough permissions to upload to the bucket
- The external S3 bucket has SSE-S3 enabled, only SSE-KMS is supported

### Possible Solutions

- Ensure AWS S3 bucket credentials are valid and have enough permission to access
- If SSE-S3 is enabled, please consider switching to SSE-KMS
- Disable external storage