---
page_type: error
code: 16027
message: "16027: Participant to be whispered is on hold"
level: ERROR
product: Programmable Voice
---

## Description

The participant to be whispered is on hold, so the coach to the participant cannot be added to the conference.

### Possible Causes

The participant to be whispered is on hold.

### Possible Solutions

Validate that this call is connecting to the correct conference and the call SID specified is also in the conference.