---
page_type: error
code: 13620
message: "13620: Record: Transcription not available for this recording"
level: WARNING
product: Programmable Voice
---

## Description

Record: Transcription feature not available for this recording.

### Possible Causes

Transcription feature not supported for recordings when your account has one or more of the following features enabled: Recording Encryption, PCI recordings.

### Possible Solutions

Contact support to disable the corresponding feature(s) on your account.