---
page_type: error
code: 13521
message: "13521: `<Say>` element character limits exceeded"
level: WARNING
product: Programmable Voice
---

## Description

The maximum text length inside a verb is limited and varies depending on the option used. Basic, Polly and Google TTS have different limits and character count.\
See the [Say Verb](/docs/voice/twiml/say#voice) API Reference for more information.

### Possible Causes

The maximum text length inside the `<Say>` verb has been exceeded.

### Possible Solutions

Make sure that the character limit is under the limit for the TTS type being used:

- Basic TTS Voices are limited to 4096 UTF-8 single byte characters
- Polly TTS Voices are limited to 3000 UTF-8 single byte characters; note that SSML tags do not contribute to the character count
- Google TTS Voices are limited to 5000 UTF-8 single byte characters; note that SSML tags, newlines and spaces contribute to the character count
- The URL-encoded string cannot exceed 4500 characters