---
page_type: error
code: 10003
message: "10003: Incoming call rejected due to inactive account"
level: ERROR
---

## Description

An incoming call was made to your application, but was not answered because your account was not active at the time.

### Possible Causes

- Lack of funds
- Violation of the Terms of Service or Acceptable Use Policy

### Possible Solutions

- Check your account balance. Refill funds if necessary.
- Contact Twilio [customer support](/help/contact) to inquire further.