---
page_type: error
code: 10002
message: "10002: Trial accounts do not support the feature you tried to use"
level: ERROR
product: Phone Numbers
---

## Description

Premium features are limited to full accounts, so you must upgrade your account if you wish to use them.

For guidance on updating your account, please see [How to Work with your Free Twilio Trial Account](/docs/usage/tutorials/how-to-use-your-free-trial-account#how-to-upgrade-your-account).

### Possible Causes

You attempted to use a premium feature with a trial account.

### Possible Solutions

Upgrade to a full account and try the feature again.