---
page_type: error
code: 10001
message: "10001: Account is not active"
level: ERROR
---

## Description

This account has been disabled and may not be used until it is reactivated.

### Possible Causes

- Lack of funds
- Violation of the Terms of Service or Acceptable Use Policy

### Possible Solutions

- Check your account balance. Refill funds if necessary.
- Please reach out to Twilio Support through the [Console](https://console.twilio.com) or [Help Center](https://support.twilio.com).