Additions and changes to the Twilio platform
One year after launch, we are excited to announce quota increases for WebRTC Go to allow you to build, launch, and run 1:1 video applications for free, for longer. The changes are as follows:
- WebRTC Go now comes with unlimited TURN usage, removing the previous 25 GB/month limit.
- You can now scale up to 500 concurrent participants or rooms, up 500% from the previous limit of 100.
To learn more about the quota increases and some of the key improvements we made for WebRTC Go developers over the last year, refer to the One year of WebRTC Go blog post.
Customers associating emergency addresses with their phone numbers don’t have to set EmergencyStatus to Active in the IncomingPhoneNumbers resource of the Phone Numbers API. Attempting to set the EmergencyStatus to Active or Inactive will be ignored, and will not have any effect on the enablement or disablement of emergency calling.
When fetching an Incoming Phone Number, a new parameter EmergencyAddressStatus is returned with the registration status of the emergency address with the values registered, unregistered, pending-registration, pending-unregistration, registration-failure, and unregistration-failure.
Voice customers with US and Canada phone numbers should provide their accurate physical address to comply with the FCC and CRTC E911 rules. If you make a 911 call from a US or Canada phone number without a registered emergency address, Twilio will pass through a $75 fee per 911 call for the call to be delivered to a national emergency location center where a trained agent will ask for the emergency location.
Businesses can now move their existing WhatsApp Business API phone numbers to the Twilio platform at any time whether they were previously registered through a different Business Solution Provider or directly with Facebook. Upon a successful migration, the transferred number retains its display name, messaging limit tier, quality rating, and Official Business Account status. High quality message templates on the account that it was previously registered on will also be copied over to the new account on Twilio.
For more details on how to move WhatsApp numbers to Twilio, please take a look at this support article.
Customers registering for their Primary A2P Brand for US 10DLC traffic automatically get their brand vetted by carriers through a process called Secondary Vetting. This vetting costs $40 and was being covered by Twilio till Sept 30. The Secondary Vetting fee will now be passed through to customers and reflect in customer bills as the waiver has ended.
Note Starter Brands and Starter Campaigns continue to remain free of charge.
Twilio MMS can now be used to develop compliant healthcare applications that contain protected health information (PHI) for organizations that are subject to the Health Insurance Portability and Accountability Act (HIPAA). Twilio will sign Business Associate Addendums (BAA) with covered entities and business associates for HIPAA Eligible Products and Services.
Learn more about how to build on Twilio for HIPAA compliance.
We are excited to announce that Flex Outbound dialing and Dialpad are now GA! Thank you to all our beta users for all the feedback you have sent us during the beta period.
This release brings improvements in quality and reliability and solves several known limitations that include:
- Improved and more granular error reporting when an outbound call fails
- Flex agents can no longer place concurrent outbound calls
- Recordings are no longer stopped when an outbound call is transferred
To get started, refer to the Flex Dialpad documentation
Native Dialpad GA is released in Flex UI 1.28. For more details on this release, please visit the release notes for Flex UI
Programmable Voice SIPREC streams can now be started and stopped via API. This allows you to start a stream on a phone call and send that stream to one of the available partners via the SIPREC connector configuration. You can also stop streams started via the <Siprec> TwiML instruction.
For more information see our docs.
You can now create a segment with ‘month’ and ‘year’ time units. Previously, ‘days’ was the only time unit available. For example, you might create a segment of contacts who opened an email in the last 2 months. Learn more about segmenting contacts in the Knowledge Center.
Twilio extended the maximum call duration on Elastic SIP Trunking calls from 4 hours to 24 hours. This allows the business to have extended conversations that last longer than 4 hours.
With this release you are now able to enable 24 hour configuration in the settings console.
For details, check our documentation.
Twilio SendGrid's Deliverability Insights is a streamlined in-app dashboard that empowers you to monitor and optimize your email program health. Deliverability Insights provides an actionable view of your email delivery performance over time with metrics segmented by top mailbox providers and consultative tool tips sourced from the email experts.
Deliverability Insights also includes new Bounce Classifications, which categorize more than 30 million cryptic SMTP responses into 7 digestible categories, helping you understand why messages are bouncing and what you can do about it.
You can now read the current billing period for a Super SIM using the the new Billing Periods API allowing you to see when a Super SIM's current billing period started and will end. You can use this to determine when a Super SIM in ready state will automatically transition to
active or when a Super SIM in
active state will next be charged a monthly subscription fee. Learn more about this new API, see the documentation.
Additionally, data usage towards a Super SIM's data limit is measured over its current billing period. You can leverage the start and end times indicated on a Super SIM's billing period and the Super SIM Usage Records API to determine how close a Super SIM is to hitting its data limit and when the usage towards the data limit will reset. To learn more about the steps to do this, check out this guide.
You can now call emergency services in supported countries from a Conference call.
To make a Conference emergency call, you will need to add a Participant to the Conference with:
- A valid e.164-formatted From phone number that can receive calls from the PSTN
- The emergency telephone number has to be a valid emergency number from the same country as the From phone number
A subset of 5 A2P 10DLC Special Use Case campaigns require additional carrier approvals immediately following registration. These 5 post-approval use cases are now available for registration. Once a campaign information is submitted, it will remain in “review” until carriers grant approval on the campaign.
The special use cases that require carrier post-approval and are now available for registration via the Console and ISV APIs are:
- Agents; franchise; local branches
- Proxy (formerly Conversational)
The Flex Plugins CLI’s local development server is now Generally Available. It enables developers to run multiple plugins on a local instance of Flex. It can load plugins either from the local source directory of a plugin or those that are currently deployed on your Flex application. This feature makes it easier and quicker to test a plugin you are developing locally with other plugins. Additional features include
- Ability to specify a version of a plugin to load with a new param @version
- Support for --port that lets you choose the port to start your developer server.
We have introduced a solution for Cisco-based Unified Communications infrastructures that enables the Cisco Unified Communications Manager (CUCM) to gain PSTN access using the virtual Cisco Unified Border Element (vCUBE) and Twilio Elastic SIP Trunking. This combination enables an organization using Cisco’s vCUBE to connect to the PSTN via Twilio Elastic SIP Trunking. You can learn more about this solution by referencing Twilio Elastic SIP Trunking Solution Blueprints.
The Video Room Monitor can be used as a tool during all phases of development or can be customized and provided to end-users as an in-call troubleshooting view.
Businesses around the world can now send promotional or marketing template messages with the Twilio API for WhatsApp. Prior restrictions requiring notifications be related to specific transactions no longer apply. Businesses can now engage with their customers in new and exciting ways to drive better business outcomes such as sending timely renewal reminders, product upgrade offers, back in stock alerts, sale notices, promotional coupons, and much more!
For more details on how to send these messages using Twilio, please take a look at our documentation.
The Chromium WebRTC engine in the iOS & Android SDKs has been upgraded from m83 to m88. In addition to the security and performance improvements, these mobile SDKs now use the newer “unified plan” WebRTC signaling protocol, which provides improved browser compatibility in P2P and Go Rooms. The iOS SDK has added support for running the iOS Simulator on Apple Silicon ARM64 Macs. There is a major version increment for the Android SDK to 7.0 and the minimum Android API level has been increased from 16 to 21.
ISV customers registering their customers' US 10DLC Brands and Campaign Use Cases have full functional parity between the API and console registration experience for Starter and Standard.
Customers can now use the Trust Hub console to register Starter and Standard Brands and Campaign Use Cases. Illustrated screenshots and guidance on which brand type to choose for your customers is provided in the documentation.
You can now remove contacts from an Automation automatically when they have achieved the goal of that Automation. To add a custom Exit Criteria to an Automation, click to edit or create a new Automation, select ‘Contact meets following criteria’ in the Exit Criteria dropdown, and choose an engagement event. Learn more about building Automations in our Knowledge Center.