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Studio posts

  • By Stratos Tziallas
    Integrating Twilio with IBM Watson for an Enhanced Chatbot and IVR Experience Twilio Watson Chatbot

    For the last two decades, the A.I. and machine learning have been thrown around with more and more frequency. Research centers are investing in their development, more companies are using them to promote their products and – of course – more movies using them because they sound cool.

    But what do they actually mean?

    Artificial Intelligence is a technique for building systems that mimic human behavior or decision-making. Machine Learning is a subset of AI where algorithms are created which learn from data sets in order to solve specific tasks. These solvers are trained models of data that learn based on the information provided to them. All of this is derived from probability theory and linear algebra. ML algorithms use our data to learn and automatically solve predictive tasks.

    And let’s be honest: is there a better way to use A.I. and machine learning than searching for the best spots …

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  • By Julie Griffin
    7 Ways to Text From Your Computer (for Businesses & Individuals) send-text-from-computer.png

    Whether you're looking to send text messages to update your customers on their order or you want to confirm the time of your dinner date, it’s helpful to be able to text from your computer rather than your phone.

    From a business standpoint, it simply isn’t possible to text all of your customers because you can’t send text messages at scale using your personal phone. As an individual, it’s convenient to text from your computer, especially if you’re like me and frequently misplace your cell phone.

    Your use case will determine the method that you use to text from your computer, so think about your goals when looking for a solution. Do you want to send 1:1 texts to your friends from your computer? Are you a business looking for a one-to-many short message service (SMS) solution?

    We’ll cover a number of ways individuals and businesses can text from their …

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  • By Shashwat Johari
    Streaming Studio Flow Executions with Event Streams Twilio Studio + Event Streams

    In this post, you will learn how to stream Twilio Studio Flow Executions with Twilio Event Streams. With Studio events being fully supported on Event Streams, you can now leverage webhooks to trigger external workflows or log steps in real-time as your Flow executes in Studio.

    Before Studio support for Event Streams you had two ways to achieve this:

    1. Adding HTTP Request widgets throughout your Flows to push events out to your external applications - This added complexity to the Flows and was largely a manual process.
    2. Polling the API’s Executions and Steps endpoints to retrieve complete logs for reporting - This required running batch jobs on a schedule to page through all the records and was a cumbersome process.

    So why is this useful?

    • It gives you additional options for triggering programmatic actions beyond a single webhook endpoint
    • It removes synchronous dependencies between your services and Twilio API …
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  • By Julie Griffin
    Twilioのビジネス向けフリーSMSを利用する Get_Started_With_SMS-jp

    この記事は、コンテンツマーケティング担当のJulie Griffinが、こちら(英語)で執筆した記事を日本語化したものです。








    プロモーションのテキストメッセージも、セールスや割引のお知 …

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  • By Luís Leão
    Encaminhamento de SMS e chamadas de voz para um número de telefone alternativo Encaminhamento de SMS e chamadas de voz para um número de telefone alternativo

    Encontrar um equilíbrio entre a privacidade e a conveniência pode ser uma tarefa complicada. Hoje, mostrarei a você como encaminhar mensagens e chamadas telefônicas com a Twilio para que possa fornecer um número de telefone por meio do qual as pessoas podem entrar em contato com você sem que seu número de telefone real seja revelado.

    Há motivos de sobra para você querer ocultar seu número de telefone real. Por exemplo:

    • Efetuar transações com pessoas desconhecidas na Internet, como compras/vendas na Craigslist.
    • Fornecer um número para entregadores entrarem em contato com você.
    • Colocar um número de telefone em seu cartão de visita.

    Pré-requisitos para criar um número de encaminhamento

    • Uma conta da Twilio (cadastre-se gratuitamente aqui).
    • Um número de telefone da Twilio com recursos de SMS e voz.
    • Um número de telefone para o qual você deseja encaminhar chamadas e mensagens. Para o restante desta publicação, o chamaremos de …
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  • By Julie Griffin
    Getting Started With Twilio Free SMS for Businesses Get_Started_With_SMS

    Ever forget your phone at home and feel like you’re missing a limb? Cell phones live in our back pocket, purse, on our desk, and in all cases only an arm’s distance away. Our constant proximity and attention to our mobile devices make short message service (SMS), more commonly known as text messages, so powerful to businesses.

    SMS boasts a 98% open rate, making SMS an incredible avenue for getting customers’ immediate attention. But SMS is not a communication avenue to be overused. Because of the personal relationship users have with their phones (aka extra limb), SMS must be leveraged appropriately to garner your customers’ trust and effectively communicate with them.

    We’ll show you 3 ways you can get started sending SMS (for free) for your business and then provide a few SMS sending tips to make sure you’re set up for success.

    How should businesses use SMS?

    From alerts …

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  • By Julie Griffin
    Premiers pas avec les SMS gratuits Twilio pour les entreprises Premiers pas avec les SMS gratuits Twilio pour entreprises

    Cela vous est déjà arrivé d'oublier votre téléphone à la maison et d'avoir l'impression qu'il vous manquait un membre ? Les téléphones portables vivent dans nos poches arrière, nos sacs à main, sur nos bureaux – bref ils sont toujours à portée de main. Cette proximité et cette attention constante que nous portons à nos appareils mobiles font ainsi du service de messages courts (SMS), également connu sous le nom de « message texte » ou « texto », un puissant outil pour les entreprises.

    Les SMS peuvent se targuer d'un taux d'ouverture de 98 %, ce qui en fait un formidable moyen d'attirer l'attention immédiate des clients. Pour autant, c'est un moyen de communication dont il convient de ne pas abuser. Du fait du lien étroit que les usagers entretiennent avec leur téléphone (le fameux membre supplémentaire), il faut utiliser les SMS à bon escient si l'on veut gagner …

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  • By Luís Leão
    Chatbot de voz existe? Como utilizar o DialogFlow para integrar serviços de voz e mensagem na mesma plataforma Chatbot de voz existe? Como utilizar o DialogFlow para integrar serviços de voz e mensagem na mesma plataforma

    Se você vai construir algum chatbot utilizando mensagens de texto, o DialogFlow já é a sua primeira opção, mas o que torna essa plataforma mais interessante é que ela pode ser conectada com múltiplos canais de comunicação, incluindo telefonia.

    Neste artigo vou abordar sobre como utilizar a integração de 1 clique do DialogFlow com a Twilio para que você possa receber chamadas telefônicas e respondê-las direto do seu assistente, como se fosse uma conversa de texto. Além disso, você vai aprender como funciona a integração e como você poderá customizá-la.

    Crie as contas nas plataformas

    Antes de começarmos, você vai precisar ter uma conta da Twilio e um projeto no DialogFlow.

    Criar a conta na Twilio é bem simples e você pode fazer isso clicando aqui. Uma vez com a conta criada, vá para o console do DialogFlow. Para a integração com 1 clique é necessário que você …

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  • By Jonas Lerebours
    Configurer un SoftPhone avec Twilio en 5 étapes Twilio Softphone

    Il existe de nombreux SoftPhones, par exemple Zoiper, LinPhone, X-Lite ou MicroSIP que vous pouvez installer sur votre ordinateur pour pouvoir ensuite appeler et recevoir des appels directement depuis votre ordinateur. Il ne vous manque qu’un opérateur téléphonique auquel vous pourriez vous connecter en SIP. C'est notamment ce que propose la plateforme Twilio : connecter ces SoftPhones pour recevoir les appels depuis votre numéro de téléphone, mettre en place un SVI intelligent, émettre des appels partout dans le monde... en un mot: designer l’interface téléphonique qui répond à tous vos besoins.

    Dans cet exemple nous allons commencer par le plus simple : chaque utilisateur est lié à un numéro de téléphone.

    Informations demandées par les SoftPhones (ou téléphones SIP)

    La configuration des softphones demande principalement deux informations :

    • Un domaine SIP, sur lequel votre SoftPhone va s’enregistrer. C’est un peu l’équivalent de votre fournisseur …
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  • By Ishita Aggarwal
    How to Pass Call Context When Forwarding Across the PSTN Pass Call Context Serverless PSTN

    Many of us have encountered call forwarding use-cases, but have you faced issues in passing call context from the original call to the forwarded call across the PSTN (Public Switched Telephone Network)? In this tutorial, you will learn how to pass call context in a PSTN call forwarding use-case by building a serverless Voice IVR using Twilio Studio and Twilio Functions.

    Why do you need to pass a call context?

    Consider business cases where customers call in to an external business partner and provide some context (for example: name, reason for calling, etc.) and that call is then forwarded across the PSTN to the main contact center where business agents provide more in-depth responses to customer-focused queries.

    Alternatively, cases where a customer services many different entities (e.g., schools, hospitals) and the end-user calls into those entities which directly forward the call to a shared contact center where a pool …

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