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  • By Sarah Stringer
    Build vs. Buy: An Architect's Guide to Video & WebRTC Build vs. Buy: An Architect's Guide to Video & WebRTC

    The last few years have dramatically shifted the world of video. While this channel was steadily growing in popularity before 2020, the pandemic accelerated its growth as organizations scrambled to find new ways to bring employees and customers together. In fact, business and video conferencing apps experienced record downloads as people moved online to stay connected during lockdowns.

    But even as restrictions ease, video has proved it’s here to stay. Customers now expect virtual, face-to-face interaction with their favorite brands and rely upon video to stay informed, remain connected, and do their jobs.

    Behind these shifting customer expectations and boost in adoption is the Web Real-Time Communication (WebRTC) standard. WebRTC lowers the barrier to entry for video, providing teams a standard way to implement impactful video across a wide variety of browsers and platforms. But even with this standardization, implementing WebRTC can be a challenge. In fact, if your business …

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  • By Ashley Boucher
    Build a Svelte App that Uses the National Parks Service API to Plan Your Perfect Trip Copy of C03 Blog Text (4)

    The United States National Park Service, created in 1916, operates 423 unique sites that cover 85 million acres of land. Our national parks are some of the United States’ greatest treasures, and most people agree: in 2021, the National Park Service welcomed 297,115,406 visitors across its multitude of locations.

    This summer, if you’re feeling bored, listless, or over the heat, plan a trip to a national park. There are parks to suit absolutely everyone’s needs, and in this article you’ll learn how to build a Svelte app that lets you leverage the National Parks API to search for your perfect national park by filtering through all possible activities and park amenities.

    This article is going to be showing you how to build an app that you can run locally on your machine. The API requests shown in this article are inherently insecure, because if you were to deploy …

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  • By Andrey Asfaganov
    No number? No Problem! Or Messaging in Flex with Telerivet header

    One of the core advantages of using Twilio is the ability to buy phone numbers for SMS and Voice communications in many countries around the world. You don’t need to handle multiple relationships with different carriers in each country, you can buy a number from Twilio right from the Console. But: what if Twilio doesn’t offer a number in a particular country? We try our best to get numbers for our customers – we can use some numbers via porting, and some other numbers are available in private offering or developer preview – but it’s not always possible. This is especially true in countries where our NGO customers, like the Norwegian Refugee Council operate. Think, for example, of Sudan, Libya, or Madagascar.

    Solution

    In this blog post, we’ll cover how you can use Telerivet as a gateway app with a local SIM and integrate it as a custom channel into …

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  • By Al Kiramoto
    Detect Sales Leads using Twilio Conversations and Segment Detect Sales Leads Segment Twilio Hero

    Wondering how to increase sales and gain market share? One key success factor is agility, how fast can your sales team respond to a customer decision. We are all humans, and if we say we are ready to buy – wouldn't it be best if we received the right offer or support immediately? We humans always get busy or change our minds, or we might overanalyze and back away from a purchase. For you, as a business, that means the opportunity can quickly disappear.

    But, with Twilio, you can set up the right keyword detection and triggers to engage with customers exactly at the right time, on the right channel, and with the right context. In this post, you will learn how to use Twilio Conversations API to detect key words on customer conversations and track them using Segment Personas. Once a certain trait is detected, Segment can trigger …

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  • By Linda Le
    Build an IoT Doggy Alarm so Your Furry Friend Can Tell You They Want To Go Outside IoT Doggy Alarm Header

    Sometimes dogs like to mistake furniture for a toilet. Out of fear for my new shoe cupboards, I decided to make a doorbell for my dog, Bobby, to push to alert me when he needed to go outside. It took a little while (and cost me a lot of treat-based incentives) to get him to push it, but soon enough, Bobby would stand by the door... and wait until I could see him to push the button. This got me wondering: could I build something where I would be notified when he stands close to the door?

    In this guide, I will show you how to build a sensor capable of detecting your fluffy friend’s proximity to your door then send you a text message alert, using an Arduino and Twilio’s Programmable SMS.

    Workflow

    It’s that time of day. Your dog wants to go outside and stands by the …

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  • By Catalin Negru
    Integrate Dialogflow with Twilio Conversations using NestJS Integrate Dialogflow Twilio Conversations NestJS Hero

    This tutorial will allow you to scale customer interactions using Dialogflow before passing the conversation to an agent or another system. The following project will be composed of a backend built with NestJs/Express, Twilio’s Conversations API, and our DialogFlow integration.

    Prerequisites

    If you don’t have a Twilio account, you can get one for free here.

    For the following exercise, you’ll need the following:

    High Level Flow

    Before we dive into the coding aspects of the tutorial, let's go o …

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  • By Heather Hargreaves
    Send Twilio Events to Segment using Event Streams Banner for Send Twilio Events to Segment using Event Streams

    In this post, you will learn how to send Twilio events to Segment using Twilio Event Streams with a Segment Sink. This is an out of the box integration that requires no code to get started. We will also cover the benefits of using this integration, plus show you some use cases to help you optimize using Twilio and Segment together.

    Prerequisites

    To get started you will need:

    • A Twilio account with access to Event Streams – sign up here for a free developer account. See our documentation here on how to access Event Streams.
    • You will also need access to the Segment Sink – the documentation linked shows how to access it.
    • A Segment account – Sign up here for a trial account.

    What are Event Streams in Twilio?

    Event Streams is an API that allows you to configure centralized streams of event data directly into your infrastructure, so …

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  • By Alla Igityan
    How to Integrate Telegram into Twilio Flex Conversations Flex Conversations Telegram Integration

    In this post, I’ll show you how to add Telegram as a channel into Flex Conversations, and provide your customers with another way to reach your contact center. This particular approach requires only backend development and there will be no need to build an additional Flex UI plugin.

    Prerequisites

    Before we can start, you'll need to make sure you have a few things set up:

    Now that you’re ready, we can start integrating!

    Example Flex and Telegram Integration screenshot

    Getting Started

    It’s important to provide your customers ways to reach you on their preferred channels, and while Flex Conversations only supports SMS/MMS, WhatsApp, and Chat out of the box, you have the tools to add your desired channel and keep your customers happy.

    To create …

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  • By Gunjan Gupta
    Build SMS Notifications, Surveys, and Outreach with Twilio and TextIt Digital Engagement TextIt Hero Image

    Digital communications are key to improving program outcomes. Health workers improve birth registrations by using IVRs (Voice Surveys). Academic advisors strengthen their connection to students using SMS. Nudge campaigns improve patient outcomes in healthcare. Program officers deployed to war zones implement Needs Assessment surveys. And, across the board, teams implement digital Complaints & Feedback Mechanisms (CFM) to improve their processes.

    Twilio offers the building blocks to create reliable and resilient communications over SMS, voice, and WhatsApp. And at Twilio.org, we see program teams working hard to serve their communities, often with very limited resources – and we’re excited to share our DIY solutions we learn from teams like yours.

    In this post, we’ll explain how you can use TextIt’s campaign management software and Twilio Programmable SMS to set up a communication platform to instantly engage with people in 2-way communication.

    Today’s solution: TextIt and Twilio SMS for …

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  • By Pooja Srinath
    Build a Modern Hotline with Twilio Programmable Voice and Sync Modern Hotline Voice Hero

    In this article, you will unlock the powers of using a Twilio Programmable Voice's conference bridge to connect your loved ones in a single phone call. This blog post could work for Healthcare, Corporate, or Educational Institutions – I’ll show you all the steps you’ll need to connect a list of numbers in a single conference call.

    Prerequisites

    To get you started with this article, you need the following

    • Twilio phone number

      A number that connects the institution with its emergency contacts through a conference call.
    • Twilio Studio access

      A visual builder to create, edit, and manage communication workflows in Twilio Studio. Our low-code/no-code application builder makes complex implementations extremely easy.
    • Twilio Sync services

      Twilio Sync is Twilio's state synchronization service, offering two-way real-time communication between browsers, mobiles, and the cloud. Using Sync helps you avoid building all the real-time infrastructure.
    • Twilio Cli

      Twilio-CLI allows you to manage your Twilio …
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